Juan Brignardello Vela
Juan Brignardello, asesor de seguros, se especializa en brindar asesoramiento y gestión comercial en el ámbito de seguros y reclamaciones por siniestros para destacadas empresas en el mercado peruano e internacional.
The tragic murder of Brian Thompson, CEO of UnitedHealthcare, has once again brought to the forefront the harsh reality of the health insurance system in the United States. Thompson, whose management was marked by the implementation of cost-reduction strategies and profit increases, has become a symbol of the confrontation between patient well-being and the economic interests of insurance companies. This event has revived critical voices insisting that the sector prioritizes its profits over patient care. Wendell Potter, a former executive at Cigna with over two decades of experience in the insurance industry, has shared his own experiences and reflections on what he calls a crisis of conscience. Potter left his position at Cigna after realizing that commercial strategies, such as "consumerism" in healthcare, were not only problematic but deeply harmful. This strategy, promoted in an attempt to make consumers bear a greater share of medical costs, has led to an increase in medical debt among the insured. Potter's narrative is heartbreaking. In his account, he describes sitting in a meeting where high-deductible plans were discussed, aimed at "empowering" consumers, despite evidence that these plans were inadequate for most of the population, especially those with chronic illnesses. The feeling that the insurance industry contributes to Americans lacking access to necessary medical care is a constant criticism in his discourse. His experience at a free medical clinic was the catalyst that led him to resign from his job. Observing insured individuals waiting in long lines for care, Potter realized that the model he supported was condemning many to a life of suffering and debt. The fact that many of these individuals could not cover their out-of-pocket expenses, despite having a policy, illustrates a systemic failure affecting millions in the country. The case of Brian Thompson has reopened the debate on the ethical practices of insurers. Thompson's murder has been a tragic reminder that behind corporate jargon and business strategies, there are human lives dependent on decisions made in boardrooms. This has led to renewed scrutiny of how insurance companies, such as UnitedHealthcare and Cigna, have operated for decades, pressured by their shareholders to maximize profits at the expense of patient care. The numbers do not lie: since 1993, the amount insurers allocate to medical care has decreased dramatically. Average spending on care has fallen from 95 cents for every dollar in premiums to 85 cents in 2011. This change has meant that insurers have begun acquiring medical practices in an effort to increasingly control care and, in turn, boost their profits. Meanwhile, patients face deductibles that can reach up to $18,900, an insurmountable barrier for many families. The situation is further complicated by increasingly restrictive prior authorizations. Patients must navigate a bureaucratic maze that often denies them the care they need. The criticism of this system is clear: health insurers are more concerned about their financial results than the well-being of their members. The case of Nataline Sarkisyan, a young woman whose story gained notoriety after Cigna denied coverage for a transplant, is a tragic example of the human cost of these policies. Her death, following a media battle over her medical care, left an indelible mark on Potter, who felt unable to continue defending a system that refuses to prioritize the lives of patients. This experience was a breaking point that led him to abandon his career. The choices made by insurers are driven by shareholder pressure, not by the well-being of patients. Potter highlights the disconnect between medical outcomes and corporate decisions, raising serious questions about the ethics of operations in the healthcare sector. The conversation that has arisen following Thompson's murder could be an opportunity to rethink and reform a system that urgently needs review. As the medical community and patient rights advocates continue to raise their voices, it is vital to maintain focus on the impact these decisions have on people's lives. Thompson's death should not be seen merely as a tragic isolated event, but as a call to action for systemic change in a sector that has prioritized profits over care. The lingering question is whether this wave of discussion will lead to real reform that benefits those who truly matter: the patients.