Juan Brignardello Vela
Juan Brignardello, asesor de seguros, se especializa en brindar asesoramiento y gestión comercial en el ámbito de seguros y reclamaciones por siniestros para destacadas empresas en el mercado peruano e internacional.
NHS Lanarkshire is pioneering a transformative approach to managing unscheduled care, responding to the urgent need for efficient healthcare solutions as winter pressures loom over hospitals across the UK. The health board is urging the public to utilize proper channels for accessing care, emphasizing the importance of a dedicated, multi-skilled team working tirelessly to support individuals during their most vulnerable moments. At the heart of this initiative is the Flow Navigation Centre+Plus (FNC+Plus), located at NHS Lanarkshire's headquarters in Kirklands, Bothwell. This state-of-the-art control centre operates around the clock, staffed by a team of nurses, emergency consultants, ambulance personnel, and support staff. Drawing on their extensive frontline experience, the FNC+Plus team aims to ensure faster responses, shorter hospital stays, and, whenever possible, care that is delivered at home or in the community. Trudi Marshall, NHS Lanarkshire's interface director, highlighted the innovative nature of the FNC+Plus team, which stands out as a unique model in the UK for its scope and scale. She noted that the initiative has already benefitted thousands of patients and has the potential to significantly alleviate pressures on hospitals by directing resources to those who need them most. "Our FNC+Plus team works with a shared, single goal: to get you the right care as quickly and effectively as possible, often at vulnerable points in your life," stated Marshall. She emphasized the necessity for public cooperation, as the system relies on patients utilizing the correct pathways for care. To facilitate this, NHS Lanarkshire has launched its Winter Health Hub, which outlines various healthcare options to help the public navigate seasonal illnesses. By directing patients to the appropriate services through NHS 24, GPs, and the Scottish Ambulance Service, the FNC+Plus team can coordinate care more effectively. In recent months, the centre has handled approximately 30,000 calls, successfully routing nearly 5,000 patients to alternative supports, thus avoiding unnecessary hospital visits. While acknowledging potential frustrations with waiting times for services like NHS 24, Marshall stressed that bypassing these channels often leads to longer delays. "Unless your condition is life-threatening, going directly to A&E can mean even longer waits," she cautioned, urging the community to use the recommended care pathways. Professor Jann Gardner, NHS Lanarkshire's chief executive, echoed this sentiment, emphasizing the health board's commitment to providing timely and compassionate care. "Our commitment is to be there at the most vulnerable moments in people's lives, ensuring they receive the right care at the right time," he said, highlighting the innovative spirit driving the FNC+Plus initiative. Gardner noted that this approach marks the beginning of a broader reform in healthcare delivery, focused on maximizing resources, fostering innovation, and ensuring that patient care remains paramount. He highlighted the collective experience and expertise within the team as a crucial factor in reimagining healthcare access and experience. As NHS Lanarkshire continues to navigate the challenges of winter and beyond, the importance of community engagement cannot be overstated. The health board's success in transforming unscheduled care depends on a collaborative effort between the dedicated professionals at FNC+Plus and the public's willingness to utilize the right care pathways. In doing so, they can help ensure that everyone receives the support they need when it matters most.